hi77 Privacy
Policy

hi77 uses your personal data only for the purposes described in this policy. We do not use your data for anything beyond what is necessary to operate the platform, comply with legal obligations, and improve your experience as a hi77 player.

• Account management: To create and maintain your hi77 account, verify your identity, and ensure only you can access your account.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your hi77 account.
• Platform security: To detect and prevent fraud, money laundering, account takeovers, and other prohibited activity on hi77.
• Responsible gaming: To monitor gameplay patterns and identify players who may need responsible gaming support, and to apply any limits or exclusions you have requested.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality and training purposes.
• Platform improvement: To analyse how players use hi77, identify technical issues, and improve the overall experience on the platform.
• Promotions and bonuses: To send you information about hi77 offers and promotions that are relevant to your account. You can opt out of marketing communications at any time.

hi77 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing your identity, contact, and payment data is necessary to fulfil the contract between you and hi77 — that is, to provide you with access to the platform and process your transactions.
• Legal obligation: hi77 is required by law to verify player identities, maintain transaction records, and report certain activities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: hi77 processes usage and technical data to protect the platform from fraud and abuse, and to improve the service. This processing is in the legitimate interests of hi77 and its players.
• Consent: Where hi77 sends you marketing communications or uses non-essential cookies, this is done on the basis of your consent. You can withdraw consent at any time.

hi77 does not sell your personal data to any third party. Full stop. However, hi77 does share certain data with trusted third parties where it is necessary to operate the platform. Every third party that receives hi77 player data is required to handle it securely and use it only for the specified purpose.

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposits and withdrawals. hi77 does not store full payment credentials on its own servers.
• Game providers: Third-party game providers such as PG Soft, Jili, and Evolution Gaming receive anonymised session data to deliver game content. They do not receive your identity or payment data.
• Identity verification services: Where KYC verification is required, hi77 may share identity documents with a licensed verification provider. This data is used solely for verification and is not retained by the provider beyond the verification process.
• Legal and regulatory authorities: hi77 may be required to disclose player data to law enforcement or regulatory bodies in response to a lawful request. hi77 will notify you of such a request where legally permitted to do so.

hi77 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The retention periods below are guidelines — specific circumstances may require longer or shorter retention.

When data is no longer required, hi77 securely deletes or anonymises it so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

hi77 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These measures are reviewed and updated regularly to keep pace with evolving security standards.

• SSL encryption: All data transmitted between your device and hi77 servers is encrypted using SSL/TLS. This means your login credentials, payment details, and personal information cannot be intercepted in transit.
• Secure data storage: hi77 stores personal data on secure servers with restricted access. Only authorised hi77 personnel with a legitimate need can access player data.
• Fraud monitoring: hi77 uses automated systems to monitor for suspicious account activity, unusual login patterns, and potential fraud. Suspicious activity triggers an immediate review.
• Password security: hi77 stores passwords in hashed form — meaning even hi77 staff cannot see your actual password. Always use a strong, unique password for your hi77 account.

While hi77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your hi77 account has been compromised, contact support immediately and change your password.

hi77 uses cookies and similar tracking technologies on the hi77 website and app. Cookies are small text files stored on your device that help hi77 recognise you, remember your preferences, and understand how you use the platform.

• Essential cookies: These are required for the hi77 platform to function. They manage your login session, keep you authenticated, and ensure the platform operates correctly. These cannot be disabled.
• Analytics cookies: hi77 uses analytics cookies to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and is not linked to individual identities.
• Preference cookies: These remember your settings on hi77, such as your preferred language or display options, so you do not have to set them every time you visit.
• Marketing cookies: Where you have given consent, hi77 may use cookies to deliver relevant promotional content. You can withdraw this consent at any time through your browser settings or by contacting hi77 support.

You can control cookies through your browser settings. Disabling essential cookies will affect the functionality of the hi77 platform. Disabling analytics or marketing cookies will not affect your ability to play games or make transactions on hi77.

As a hi77 player, you have rights over your personal data. hi77 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, contact hi77 support at [email protected].

• Right of access: You can request a copy of the personal data hi77 holds about you. hi77 will provide this within 30 days of a verified request.
• Right to rectification: If any personal data hi77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the correct information and hi77 will update your records.
• Right to erasure: You can request that hi77 delete your personal data. Note that hi77 may be required to retain certain data for legal or regulatory reasons even after your account is closed. hi77 will inform you of any data that cannot be deleted and the reason why.
• Right to restrict processing: You can ask hi77 to stop processing your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request that hi77 provide your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to withdraw consent: Where hi77 processes your data on the basis of consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

hi77 does not knowingly collect personal data from anyone under the age of 18. The hi77 platform is strictly for adults. Age verification is part of the registration process, and hi77 may request additional documentation to confirm a player's age at any point.

If hi77 discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. Any funds deposited by a minor will be returned to the payment source after verification. If you believe a minor has registered on hi77, contact support immediately at [email protected].

hi77 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to data handling practices. When this policy is updated, the revised version will be published on this page with an updated date at the top.

For significant changes that affect how hi77 uses your personal data, hi77 will notify you via email or an in-platform notification before the changes take effect. Continued use of hi77 after a policy update constitutes acceptance of the revised policy. If you do not agree with the updated policy, you should stop using hi77 and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how hi77 handles your personal data, please get in touch. hi77 support is available 24 hours a day, 7 days a week.